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Careers with VarPhonex
VoIP Tier 1 Tech Support
Responsibilities
- Ensure the highest levels of customer satisfaction
- Serve as initial escalation point for technical support issues (Tier 1)
- Troubleshoot and report VoIP performance issues
- Responsible for resolving customer requests/issues in a timely manner
- Responsible for reviewing, analyzing and evaluating possible trends with regard to common system failures or outages and communicating these to the Customer Care Director
- Able to work under pressure in a fast paced environment and take direction from other team members
- Responsible for maintaining familiarity with products and services provided by InPhonex/VarPhonex
Job Requirements
- 2+ years experience deploying and/or testing VoIP systems or solutions
- 2+ years experience in telecommunications
- 2+ years isolating and repairing VoIP system faults/mis-configurations and/or determining interoperability issues
- Experience with TCP/IP, DNS, DHCP, routers and IP routing, and switches
- Familiarity with VoIP devices, i.e. Linksys PAP2, SPA 9000, and “soft phones”
- Excellent analytical, troubleshooting and customer service skills
- Good written and verbal communication skills in English, and Spanish or Portuguese
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VarPhonex offers the industry leading VoIP Reseller Program. We let you sell VoIP in your brand name including Internet phone service, SIP termination, SIP Trunking, International DID numbers and unlimited VoIP plans. We also offer prepaid phone service using our voice over IP system and an analog telephone adapter, softphone, PBX, Asterisk, Trixbox or other VoIP device which can use a SIP Trunk. VarPhonex white label VoIP solutions are designed so you can private label our home phone service, business phone service, call shops service and phone service for cyber cafes. VarPhonex is proud to support Internet telephony equipment including Sipura, Linksys, Cisco, Digium, Grandstream and more. We offer low cost A to Z rates and provide International VoIP termination along with DID phone numbers for private label resale. |
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