FAQ (Sipura 2100)

Problem:

FAQ

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Solution:

1. What is the bandwidth requirement for my adapter?
Bandwidth usage depends on the audio codec being used. For best voice quality, the audio codec should be G711 (by default). The estimated bandwidth requirement is shown below for 1 channel usage G711 ~ 64Kbps (can be 90Kbps with overhead), G729 ~ 24Kbps.

2. Why does my adapter ring periodically?
This means that you have a voice mail.  By default the adapter rings periodically to indicate that you have a voice mail message. If you want to turn this off, go to the user setting and set "VMWI Ring Splash len" to 0.

3. I lost my password. How can I reset my adapter?
You can reset your adapter to factory default values by unplugging your ethernet cable, access voice menu (****) and press 73738# then press 1 to confirm login with "user" when accessing to http:/ip-address, and login with "admin" when accessing http://ip-address/admin/.  Please note that resetting your unit will erase all the configuration settings.

4. I can not access the voice menu after pressing **** what to do?
Please unplug your ethernet cable, and try accessing the IVR again. If this works, then it means that there is a mis-configuration in your network setting. Perhaps your gateway IP address or DNS is wrong/unreachable; Please check.

5. When can I find the online configuration guide?
http://www.inphonex.com/support/sipura-spa2100-configuration.php

6. How can I determine the IP address of my adapter?
WAN interface: dial **** then 110#.  LAN interface: connect your PC to your SPA's LAN port.  In windows click on the START button, click on RUN, type CMD and press enter.  This will open the command prompt window. Type ipconfig/all and press enter.  The SPA's IP will be the one under "Default Gateway".


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