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Troubleshooting
Errors and Notifications
What does an error 205 mean? Problem:Sometimes when I try to place a PSTN call, I get a recording stating:"An error has occurred. Please contact Technical Support with error code 205." Solution:The system has detected a PSTN call from an IP Phone (UA) that is not registered correctly. To prevent abuse, all UA's must register with our proxy server before they can place a PSTN call. Common reasons for your UA not to be registered are:PROBLEM: Incorrectly set USERID (phone number) or PASSWORD in the UA SOLUTION: Make sure your USERID and PASSWORD are set correctly. Re-enter them if necessary. PROBLEM: "Registration" is set to "Never" or "No" in the UA's configuration SOLUTION: Modify your UA's configuration to force it to register before placing a call. PROBLEM: Call placed too soon after registration SOLUTION: Wait at least 5 seconds after successful registration before making a PSTN call.
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